Ongoing Business Support
Consistent, tailored assistance to ensure your business stays on track, with regular check-ins and hands-on support across key areas like IT, operations, HR, and financial management
Our ongoing business support packages are designed to provide flexible, monthly assistance that evolves with your business needs. Whether you're a growing startup or an established business, we offer customized support that helps you stay on track, improve operations, and accelerate growth. Choose from a variety of service options across key areas of expertise and select the level of support that works best for you.
How It Works
1. You Choose Your Support Tier:
Select one of the support tiers below. Each tier includes a set number of hours for monthly support, where you can select from a wide range of services.
>
2. You Select Your Service Items:
Each service item represents approximately 3 hours of work. Based on your chosen package, you can pick the number of items that fit your needs.
3. We Meet With You Regularly:
You’ll receive personal meetings with senior partners, ensuring that you get the strategic guidance necessary for success.
>
Other Conditions / Things To Keep In Mind:
Commitment to Success: To take advantage of this rate, you must commit to a minimum of 6 months of services. This ensures we can effectively implement long-term strategies and deliver consistent results for your business.
Adjustable Hours: You can adjust the number of hours spent each month on each selected item based on your business needs. You’re just capped at the total number of hours available in your package. If you need additional hours in a given month, you can always add them at our standard consulting rate.
Get expert assistance: Our team will work with you each month to execute the selected services, ensuring measurable results and impact.
Ongoing strategic support: Personal meetings with senior partners are included in each tier, ensuring that you have access to expert guidance and can adjust strategies as needed.
Support Tiers
Service Items
-
System Performance Check: Run diagnostic tests on key business systems (e.g., CRM, ERP, website) to ensure they are operating efficiently.
Software Update Management: Review and install updates for critical software tools and security patches.
Security Audit: Conduct a basic cybersecurity check, including password management and review of firewall settings.
Data Backup and Recovery Test: Perform monthly data backups and test the recovery process to ensure business continuity.
Cloud Storage Review: Check usage, file organization, and ensure files are correctly stored in the cloud (Google Drive, Dropbox, etc.).
IT Support Ticket Review: Review and resolve 3-4 internal IT support tickets from staff or clients.
-
Goal Setting & Tracking: Set or refine monthly goals and track progress on previously established business goals.
Customer Feedback Analysis: Gather and analyze customer feedback (surveys, reviews, etc.), then create a plan for action.
Risk Assessment: Perform a brief assessment of current risks to the business and prepare risk mitigation plans.
-
Social Media Audit: Review and analyze the performance of the last month’s social media posts and create a plan to adjust based on insights.
Email Campaign Execution: Design, test, and send a marketing email campaign to customers or prospects.
SEO Review: Conduct an SEO check on the website and update page titles, meta descriptions, and keywords to improve visibility.
Content Creation for Blog: Write and schedule a blog post, ensuring it's aligned with SEO and current business needs.
PPC Campaign Review: Review Google Ads or Facebook Ads performance, adjust bids, keywords, and audience targeting to optimize for results.
-
Process Improvement Review: Identify and document any bottlenecks in business processes and suggest improvements (e.g., order processing, customer service).
Supplier Relationship Check-in: Review supplier performance and negotiate terms for any upcoming purchases or contracts.
Customer Service Analysis: Review customer service logs, identify any common issues, and propose solutions to improve service.
Project Timeline Review: Evaluate progress on ongoing projects and adjust timelines or resources if necessary to stay on track.
Workflow Optimization: Review internal team workflows, identify any inefficiencies, and propose adjustments to improve productivity.
-
New Employee Recruitment: Write job descriptions, post openings, screen candidates, and conduct interviews for new hires (limited to one per month).
Employee Performance Review: Conduct a check-in meeting with up to two employees to assess performance and set goals for the next month.
Conflict Resolution Services: Mediate employee disputes and create conflict resolution strategies to maintain a positive work environment.
Employee Retention Strategies: Develop employee recognition programs and implement strategies to improve employee retention.
Compliance & Policy Updates: Monthly review and update employee handbooks to ensure compliance with labor laws and regulations.
Workplace Culture Review: Assess the company’s culture, and check-in with employees to gauge engagement and satisfaction.
Payroll Review: Review employee time sheets, process payroll, and ensure tax withholdings are accurate.
-
Monthly Budget Review: Review and update the business budget, including tracking actual vs. projected spending.
Cash Flow Analysis: Assess current cash flow to ensure liquidity for day-to-day operations and prepare recommendations if needed.
Expense Audit: Review all recent expenses for potential savings or opportunities to reduce costs.
Financial Reporting: Prepare financial reports, including profit & loss statements, balance sheets, and cash flow statements.